If you are not 100% satisfied with your United Cellars purchase, please contact us within 100 days of sale to arrange for a return of the remaining product, certain terms and conditions do apply.

Upon return, we can use the returned value and replace it with a preferred product or provide you with store credit towards future purchases. 

(Please note that initial pick-up/return is free; however, if you make changes after initiating the return or if you require a second lodgement, we will deduct costs of subsequent pick-ups from your overall credit.)

In instances of fault, we can arrange a replacement, refund, or store credit. Freight and 1.6% AMEX/Diners merchant fees are non-refundable. (Please note that we allow up to 100 days to make a claim; after that, we don’t accept claims.)

This policy does not apply to auction and selected cellar release items that are older vintages of more than 20 years.

At United Cellars, we understand that everyone’s palate is different and tastes change from time to time. If you are not 100% happy with your purchase, please contact us within 100 days of sale to arrange for a return of the remaining product. Upon return, we can use the returned value and replace it with a preferred product or provide you with store credit towards future purchases.

Excludes Auction items and Selected Cellar Release products with vintages older than 20 years.