You can track your order by doing one or more of the following:

• Check your order status in the Accounts section of the website.
• Use the tracking information provided in your shipping confirmation email:
•  Or contact customer service on 0800 449 451 or email cs@unitedcellars.co.nz

If you wish to cancel or change your order for any reason, please contact us immediately. Please note that if products purchased are in stock, your order may be shipped well within 24 hours. Orders cancelled prior to shipment are entitled to a full refund/credit. If a retrieval or stop shipment is required, refund/credit will be issued on return of stock. Freight is non-refundable. Amex/Diners fees are non-refundable.

Contact us on 1300 226 835 or email info@unitedcellars.com.au.

Freight delivery charges per case are $12 for North Island Metro, $17 for North Island Rural, $15 for South Island Metro & $20 for South Island Rural. This covers all insurance and handling costs. This case rate applies for the first 2 cases, and for each case thereafter the freight varies between $6 to $12.50 per case. We also offer special freight rates with special offers from time to time. For full information see our delivery information page.

Yes, a tax invoice can be provided, if you have not received one at the time of delivery then call your Cellar Angel on 0800 449 451 or email info@unitedcellars.co.nz.

We accept Visa, MasterCard, American Express, Diners Club and vouchers. Existing customers need only quote their customer ID or call their Cellar Angel who will gladly handle the details. 

No. All prices quoted are inclusive of GST and are in New Zealand currency.

For full information see our Delivery Information Page.

If you are not 100% happy with your purchase, please contact us within 30 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange replacement, refund or store credit.Freight & 3% AMEX/Diners merchant fees are non-refundable.

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At United Cellars we understand that everyone's individual palates can vary, and what is one person's favourite wine doesn't necessarily taste brilliant on other. If you are not 100% happy with your purchase, please contact us within 100 days of sale to arrange for a return of remaining stock. On return we can use the returned value to replace with a preferred product, or as store credit for future purchases. (Please note that initial pickup/return is free of charge, however if changes are made after return has been initiated, or if a second lodgement is required, costs of subsequent pick up(s) will be deducted from overall credit raised.) In the instances of fault, we can arrange replacement, refund or store credit. Freight and 3% AMEX/Diners merchant fees are non-refundable. Click here to find out more about our guarantee

All prices shown for wine, freight, insurance and membership fees do include GST.

Yes. GST is payable on most goods and services and all quoted prices are inclusive of GST.

United Cellars uses the latest in SSL encryption technology, protecting your credit card and personal details against disclosure to a third party. United Cellars prides itself on providing a personal service, so we offer alternatives such as fax, phone, post or email facilities. Phone us on 0800 449 451 to find out about all our ordering options.

A tax invoice is provided with all orders at the time of delivery. Invoices can be used for tax deductions for tourists at TRS offices at all major airports. Additional copies of invoices can be requested. We can post, email or fax these to you at a cost of $2.00 (inc GST) per invoice requested.

Feel free to click here to view our privacy policy.

If you wish to cancel your order for any reason, please contact us immediately. Please note that if products purchased are in stock, your order may be shipped well within 24 hours. Orders cancelled prior to shipment are entitled to a full refund/credit. If a retrieval or stop shipment is required, refund/credit will be issued on return of stock. Freight is non-refundable. Amex/Diners fees are non-refundable